How can we help?
Questions, bugs, ideas — write to us. A real person reads every message and usually replies within 1–2 business days.
Help us help you faster
For a bug report, please include:
- Your device model and iOS version (and watchOS, if it's about Apple Watch).
- What you did, what you expected, and what happened instead.
- A screenshot or a short screen recording, if you can.
- The email of your Sleeppy account, if you're signed in — never your password.
Frequently asked questions
How do I restore my Premium subscription?
Open Sleeppy, go to the Premium screen and tap Restore Purchases. Make sure you're signed in to the App Store with the same Apple ID you used to subscribe.
If Sleeppy says the subscription is linked to another account, sign in to Sleeppy with that account instead.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone open Settings → your name → Subscriptions → Sleeppy and tap Cancel Subscription. Deleting the app does not cancel the subscription.
Can I get a refund?
Apple processes all App Store payments, so refunds are requested from Apple at reportaproblem.apple.com. We can't issue refunds ourselves, but we're happy to help if something isn't working.
How do I share logs with my partner or a caregiver?
Sign in with Apple or Google, then in Settings open your account and use Family Workspace to invite a member. Everyone in the family sees the same child logs in real time.
My logs don't appear on my other device
Make sure both devices are signed in to the same Sleeppy account. Data created as a guest (without an account) stays on that device only. If you're signed in on both and logs still don't sync, email us with both device models.
How do I export logs for my pediatrician?
Open History and tap Export. You can generate a PDF report or a CSV file for feeds, sleep and diapers, and share it from your iPhone.
How do I delete my account and data?
In Sleeppy open Settings, open your account and tap Delete Account. This permanently removes the child data linked to your account and cannot be undone. You can also email us and we'll do it for you.
Read more in our Privacy Policy.
Is Sleeppy medical advice?
No. Sleeppy helps you record patterns and spot routine changes; sleep predictions are estimates. It is not a substitute for a pediatrician. If something feels wrong, call your doctor.